Assess your property’s current market rental
• Before finding a tenant we inspect your property and inform you of the current fair market rental.
• We make sure that your properties are kept clean, well maintained and occupied by trustworthy tenants.
• We can also advise you of any refurbishments or maintenances that can attract a higher rental income and better quality tenants as well as any safety issues you may need to consider in relation to risk management.
Marketing your property for rent
There are a number of ways that we market rental properties. These include:
• Listing the property on the internet on different websites including our own.
• Checking our database of current prospective tenants.
• Utilizing our relationship with major organizations, national and inter-national corporations and ‘executive’ relocation services for corporate rentals.
• Conducting viewings.
Tenant Selection
• With our effective tenant selection process we find reliable and trustworthy tenants whose renting needs align with your investment property
• Because of our proactive marketing strategies, we receive enquiries daily from reliable tenants looking at renting from our list of properties.
• Prospective tenants are always accompanied to view properties.
• If an interest is shown in the property, the tenants will then complete a detailed application form.
• Before recommending a tenant, we carefully check the applicant’s creditworthiness, general credit profile, references, including employment details and previous landlord references.
• We then email you the prospective tenant’s documents and credit reports to aid your final decision making.
Preparing the Lease Agreement
• Before any tenant moves in, we prepare a legally enforceable Lease Agreement.
• We collect the rental/security deposit.
• We will conduct a thorough inspection of the property and complete a detailed written report, including photos, of the condition of the property (including fittings and fixtures) prior to the commencement of the tenancy (Entry Condition Report).
• We also prepare an inventory of contents for tenants to sign if necessary.
Collection of Rent
As part of the Tenancy Agreement, rent is always payable in advance.
Regardless of the care taken, on very rare occasions, tenants fall into arrears.
When this occurs a set procedure is instigated which includes the following:
• An initial polite 'reminder' email to the tenant when rent becomes 2 days overdue
• After 5 days we email again and phone
• After 7 days overdue, a follow-up email and a letter of demand “Notice to Remedy Breach:” is sent, as well as a phone call and inspection of the property to ensure the tenant is still in possession
• After 14 days overdue (the minimum period required by the Residential Tenancies Act) a ‘Notice To Leave’ is served to the tenant requiring them to either bring their rental into credit or vacate the premises.
• A further application to the Tribunal may be required to obtain an eviction. (We will carry out all of this should the need arise).
• Due to our thorough tenant vetting, we haven’t had evictions. On few occasions all our matters were finalized amicably with the tenants paying all the overdue amounts.
Routine Inspections
Properties are inspected, without fail, semi annually. Following each routine inspection you will be provided with a written report detailing:
• The general condition of the property
• The manner with which the tenants are maintaining the property
• Any repair or maintenance required now or in the foreseeable future
Arrange Repairs and Maintenance
Repairs are attended to promptly. We engage reliable qualified tradespeople to attend to all types of repairs/maintenance. We have a flexible system of maintenance to cover the requirements of owners who instruct us to attend to all maintenance matters on their behalf as well as for those who prefer to attend to these matters themselves. If requested, we are happy to use specific tradespeople nominated by you.